Refund & Return Policy
We take great care in delivering fresh fish to you in the best possible condition. Due to the perishable nature of seafood, our return and refund process is different from standard products.
1. Returns
- We do not accept returns once the order has been delivered, as seafood is highly perishable and cannot be restocked.
- If there is an issue with your order (e.g., damaged packaging, incorrect product, or quality concerns), please contact us immediately upon delivery.
2. Refunds
- Refunds are issued only in the following cases:
- The product delivered is spoiled or unsafe for consumption.
- The wrong product or quantity was delivered.
- The delivery was significantly delayed, affecting product freshness.
- Refund requests must be made within 2 hours of delivery with clear photos/videos as proof.
- Approved refunds will be processed to your original payment method within 3–5 business days.
3. Cancellations
- Orders can be cancelled only before dispatch. Once the fish is packed for delivery, cancellations will not be accepted.
4. How to Claim a Refund
- Contact us via Phone/WhatsApp within 2 hours of delivery.
- Provide your order number and proof of the issue (photo/video).
- After review and approve your refund if it meets the policy criteria.
5. Contact Us
If you have any concerns regarding your order, please reach out:
📞 Phone: 8891188813
📱 WhatsApp: 8891188813